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Terms and Conditions

King Flooring London Ltd. – Terms & Conditions
Company Registration No: 10897271 | VAT: 276 1987 56

1. Definitions

  • “The Company” refers to King Flooring London Ltd.

  • “The Customer” means the individual, business, or organisation purchasing goods or services from the Company.

  • “The Goods” are the flooring products (including all parts and accessories) supplied under contract.

  • “The Manufacturer” means the original producer of the Goods when they are not made by us.

2. Delivery

Delivery dates provided are estimates and not guaranteed. While we aim to deliver promptly, delays may occur. Please ensure that access routes (staircases, doorways, hallways) are suitable for the size of the Goods. Customers must ensure the premises are ready to receive the delivery from the estimated date onward.

3. Storage of Goods

If delivery is postponed, we offer up to 14 days of free storage (with prior notice). After that, storage can be extended for up to 28 additional days at a reasonable fee. Continued storage after this period is subject to our discretion, and the Customer must then arrange alternative storage or accept delivery.

4. Inspection Before Installation

Please inspect all Goods before installation. Some materials naturally vary in shade, size, or texture and may contain minor imperfections. These are not considered faults. If you’re unhappy with any aspect, notify us immediately and do not proceed with installation. We will not be liable for issues discovered after fitting.

5. Floor Installation

We are not liable for damage to stairs, walls, or paintwork during stair runner installations due to pre-existing conditions. Customers must ensure all surfaces are cured and compliant with British Standards. Post-installation redecorating may be needed and is the Customer’s responsibility.

6. Furniture & Room Preparation

Customers must clear all furniture before our team arrives. If furniture needs to be moved, we charge £20+VAT per small item and £40+VAT per large item. Oversized or specialist items may incur additional charges. We are not liable for any damage caused while moving furniture.

7. Electrical & Plumbing Items

We do not disconnect or move any appliances, radiators, or plumbing fixtures. Customers must ensure these are removed before our arrival. We recommend fitting flooring underneath toilets, not around them. We can recommend local specialists, but we take no responsibility for their work. Electrical work must be completed in advance—our team cannot handle wiring due to insurance policies.

8. Subfloor Requirements

A second site visit may be required before installation. Customers must provide full details of any subfloor work. Moisture or compatibility testing may be needed. Any delays due to subfloor issues are not our responsibility. We will inform you of any extra materials or costs before proceeding.

9. Underfloor Heating

If underfloor heating is present, the Customer must inform us during the survey. The heating system must be turned off at least 72 hours prior to installation and switched back on gradually 72 hours after completion. Failure to do so may result in cancellation fees. The floor surface temperature must never exceed 27°C. We are not liable for any damage caused by improper use of underfloor heating.

10. Floor Protection

Unless specifically stated, floor protection is not included in our quotation. If required, we can provide this service at additional cost, depending on the material and workspace. Any other contractors working in the area must supply their own floor protection.

11. Door Trimming

We do not offer a door trimming service personally, but we can recommend suitable contractors upon request. We are not responsible for any damage / chips that may be caused by a third party.

12. Mastic Sealant

Where applicable, the application of mastic or silicone is to be arranged by the Customer. We do not carry out sealant work but can recommend suitable contractors. We are not responsible for their workmanship.

13. Technical Guidance

Any advice given by our staff is general guidance and not legally binding. We are not liable for manufacturer errors or circumstances beyond our control.

14. Previous Orders

We cannot guarantee colour or batch consistency between current and previous orders unless confirmed in writing.

15. Samples

Samples are provided to demonstrate general quality and may not exactly match delivered goods.

16. Product Variations

Goods may vary slightly in size, colour, and texture within acceptable manufacturing tolerances. Natural products will show natural variation.

17. Quotations

All quotes are valid for 30 days and are based on current pricing. Prices may change if manufacturer costs fluctuate.

18. Installation Warranty

We offer a 1-year installation warranty, valid only if we have carried out both the floor preparation and the installation. This warranty starts from the invoice date and covers defects in installation only—not wear and tear or misuse.

19. Maintenance

We recommend using only approved cleaning products and following manufacturer care guidelines. Harsh chemicals can damage your flooring and void any warranty. We are not responsible for damage caused by third-party cleaning methods.

20. Payment & Schedule

Once a quote is approved, we’ll provide a schedule outlining payment and installation dates. Non-compliance may result in cancellation of the contract at our discretion.

21. Final Payments

Payment terms will be agreed in advance. Final balances must be settled on delivery or completion of works. Goods remain our property until fully paid for. We reserve the right to remove unpaid items.

22. Waste Factor

Each project includes an estimated waste allowance of 5–10% depending on materials and layout. Any leftover materials within this range are non-refundable.

23. Returns

All sales are final. King Flooring London Ltd. does not accept returns or offer refunds once an order has been placed, unless the Goods are proven to be faulty or damaged upon delivery. Returned items must be reported within 48 hours of delivery and must remain in their original packaging and condition. Special order and bespoke items are strictly non-returnable under any circumstances.

24. Cancellations

Cancellations must be made at least 72 hours before the confirmed installation date. Cancellations made within 72 hours will incur a £125+VAT fee.

25. Special Orders

All special order items require full payment upfront and are non-refundable and non-cancellable once confirmed.

26. On-Site Supervision and Confirmation

It is the Customer’s responsibility to ensure that a representative who is fully informed of the agreed works is present at the property on the day of installation. This person must be able to confirm room locations, layouts, and that the correct flooring is being installed in the correct areas. If no one is available to provide guidance, the installation will proceed based on the written quote and floor plan (if applicable).
King Flooring London Ltd. will not accept liability for any disputes arising from misunderstanding or absence of instruction on site.
Failure to have a responsible party present may result in additional costs for changes or removal, and does not release the Customer from their obligation to pay for works completed as per the approved quote.

27. Acceptance of Completed Works

Once the installation is complete, the Customer (or their representative) must inspect and sign off the work before the fitters leave the premises. If no one is present for sign-off, the Company will deem the work accepted, and full payment will still be required. Any concerns must be raised immediately.

28. Photographic Evidence

The Company may take photographs of the installation before and after completion for quality control, insurance, and promotional purposes (no personal information will be included). This serves as an additional record of completed works.

29. Access to Power & Parking

The Customer must ensure that the installation team has access to electricity and parking on the day of fitting. If parking is restricted or paid, any parking charges will be added to the final invoice. Lack of access may delay the works or incur additional charges.

30. Health & Safety

It is the Customer’s responsibility to ensure the working area is safe, clean, and free from hazards prior to our team arriving. This includes pets, sharp objects, wet areas, and clutter. If the environment is unsafe, the installation may be postponed and a call-out fee charged.

31. Children & Pets

To ensure safety and prevent disruptions, we ask that children and pets be kept away from the working area during installation. Our tools and equipment can pose a risk if touched or tampered with.

32. Delays Due to Third Parties

We are not responsible for delays caused by other tradespeople, decorators, or unready subfloors. Rescheduling due to third-party delays may incur a rebooking fee.

33. Force Majeure

We shall not be liable for delays or failure to perform any part of the contract due to circumstances beyond our control, including weather events, illness, accidents, or material shortages from suppliers.

34. Disputes and Unpaid Balances

Any disputes regarding the work must be raised in writing within 7 days of installation. Non-payment without prior written dispute will result in debt recovery action, and any legal or recovery costs will be added to the outstanding balance.

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